The links below will take you to specific video tutorials that will help you set up your new SD Insteon wireless IP camera.
 

• Install IP Camera Tool
• Configure Camera for Wireless Operation
• Configure Network Settings
• Configure Remote Access using UPnP
• Configure DDNS Service Settings

Optional Camera steps:
 

• Configure Email Settings for Gmail
• Configure Email Settings for Yahoo
• Configure Email Settings for Hotmail

The steps shown in these videos will work for either the Indoor Wireless IP Camera or the Outdoor Wireless IP Camera.


If you are not using your Insteon camera with the Insteon Hub, we recommend the following third party apps:

iOS - CamViewer, Foscam Pro, Live Cams Pro
Android - IP CamViewer, TinyCam Monitor, NetEye Camera
Windows Phone - IP Cam Controller

Symptoms

The Insteon Camera is generating the following error anytime you attempt to save any changes:

invalid params

Causes

The error is cause by invalid characters in the Username or Password of the camera
! @ # $ % ^ & * ( ) - +

Resolution

You will need to factory reset the camera and begin setup from the beginning.  You are not able to change the username or password in the camera, as the existing login information is invalid.
 

Indoor Camera Factory Rest Steps:

Step 1: On the bottom of the camera locate the hole in the bottom of the camera marked RESET.

Step 2: Using a paperclip or similar object to press an hold the RESET button for 30 seconds. 

Step 3: The camera will start to pan and tilt within 30 seconds of the reset.

Step 4 Wait 90 seconds before beginning again.

Outdoor Camera Factory Reset Steps:

Step 1: On the cable bundle, locate the reset button

Step 2: Press and hold the reset button for 30 seconds then let go.

Step 4: Wait 90 seconds before beginning again.

Issue: Not able to configure email settings and/or not able to get a successful e-mail test on your Insteon IP Camera

Solution: Please see below for common SMTP Settings. (Note, while these settings work for most users, you may need to contact your email provider for you specific settings)

Aol:
  smtp server: smtp.aol.com     
  smtp port: 587
  Transport layer security: starttls

Apple/iCloud/Me:
  smtp server: smtp.mail.me.com     
  smtp port: 587
  Transport layer security: starttls

AT&T/SBC Global:
  smtp server: smtp.att.yahoo.com
  smtp port: 465
  Transport layer security: tls

Comcast:
  smtp server: smtp.comcast.net
  smtp port: 465
  Transport layer security: tls

Gmail:
  smtp server: smtp.gmail.com       
  smtp port: 587
  Transport layer security: starttls

Hotmail/MSN/Outlook/Live:
  smtp server: smtp.live.com      
  smtp port: 587
  Transport layer security: starttls

RoadRunner:
  smtp server: smtp-server.<location>.rr.com     
  smtp port: 587
  Transport layer security: starttls

Time Warner:
  smtp server: mail.twc.com     
  smtp port: 587
  Transport layer security: starttls

Verizon:
  smtp server: smtp.verizon.net     
  smtp port: 587
  Transport layer security: starttls

Yahool:
  smtp server: smtp.mail.yahoo.com      
  smtp port: 465
  Transport layer security: tls

When the LED Bulb ships from the factory, its default setting, when powered ON, is to be at 100% ON. This is so that when the bulb is linked, it will be visible to the user. Sometimes, you will get a bulb that does not turn on, or, the bulb was off when it was moved from one fixture to another. When the bulb is linked in these situations, it will link at 1% intensity, which has no visibility of being ON. This does not mean that the bulb is broken; you just need to perform some troubleshooting steps to correct the issue. You will need the LED bulb and some sort of controller, i.e. switch, remote, etc…

1. Find a fixture that we can use to screw in the LED Bulb. Ensure that the fixture is on.
2. Using a controller, make sure you tap the “ON” portion of the device so it knows it should be “ON” and press and hold the “set” button for 3 seconds to put the device into linking mode.
3. Screw in the LED bulb.
4. From the controller, you should hear a double beep indicating that the LED Bulb linked to that device.
5. On the controller you will need to double-tap the “ON” button. This is a “fast-on” command that will cause the LED bulb to go to full intensity.
6. We now have the LED bulb in its proper linking position.
7. Unscrew the led bulb, while ON. It should not be hot at this point.
8. Tap the ON part of the controller, just to be safe, and then press and hold the “set” button for 3 seconds to put the controller back into linking mode.
9. Screw the LED Bulb back in. It will now link at full intensity and work normally

    With the popularity of 5-wire smart thermostats growing (Insteon, Nest, etc...), home owners are finding out that they may need a special wiring kit so that they can use these new smart thermostats in their existing 4-wire install. Insteon has partnered with a company named Venstar and recommends using their 304AAW add-a-wire kit as a solution to this issue. Please follow the link below to see how to properly install the Venstar add-a-wire kit by step by step video.

Add-a-wire Tutorial

Insteon Installation – Circuit with 3 (or more) Switches

Circuits with 3 or more switches are called 4-way (or 5-way, etc.) or multi-way. All switches in multi-way circuits need to be replaced by Insteon devices. Traditional switches also use traveler wires to get electricity from one switch to the next in a multi-way set-up. Since Insteon does not use traveler wires, you will need to turn those traveler wires into line wires so that you can provide power to the other Insteon switches. Then, link the switches together so that they all operate the same way. See the steps below for general instructions on how to do this.

Step 1: Turn off circuit breaker(s) and/or remove fuse(s) feeding wall boxes (verify that power is off)
Step 2: Pull all three switches from their wall boxes (4-way and higher switches have 3 or 4 wires).

***We recommend taking a picture of the wiring before you undo everything just in case.

Step 3: Remove wires from existing switches
Step 4: Make sure wires are safely separated from each other and turn power back on
Step 5: Using a voltage meter measure each wire to ground in all three boxes until you find the single wire supplying 100-277V (line)

• We will now refer to that location as Box 1
• The location having 2 sets of matching pairs of wires will be Box 2 (i.e. 2 reds and 2 blacks, or other matching colors). There are 2 travelers from Box 1 and 2 travelers leading to Box 3
• The last box will have the load wire. That will be Box 3 

Step 6: Turn power back off

In Box 1

Step 1: Connect SwitchLinc bare copper wire to ground
Step 2: Connect SwitchLinc white wire to neutral
Step 3: Cap SwitchLinc red wire
Step 4: Connect Switchlinc black wire to line plus one traveler (preferably black) and note color of the traveleryou are using as this will carry line voltage to Box 2. This will supply the other Insteon switches with power.
Step 5: Cap any unused traveler wire.

In Box 2

Step 1: Connect SwitchLinc bare copper wire to ground
Step 2: Connect SwitchLinc white wire to neutral
Step 3: Cap SwitchLinc red wire
Step 4: Connect SwitchLinc black wire to same color traveler from Box 1 that you connected to line along with same color traveler wires leading to Box 3.
Step 5: Cap the last unused traveler wire(s)

In Box 3 (Load)

Step 1: Connect SwitchLinc bare copper wire to ground
Step 2: Connect SwitchLinc white wire to neutral
Step 3: Connect SwitchLinc red wire to load
Step 4: Connect SwitchLinc black wire to line traveler from Box 2 (Line traveled from Box 1 through 2 into 3 usually black)
Step 5: Cap any unused traveler wire
Step 6: With the LEDs on the left, gently place SwitchLincs into the wall boxes and screw in place
Step 7: Turn power back on

 

• SwitchLincs and connected load will turn on

Step 8: Add all SwitchLincs to a group. See “Groups”
Step 9: Verify all SwitchLincs are working properly by tapping each on and off

 

• All SwitchLincs and the connected load will remain in sync

Step 10: Reinstall wall plates

Groups
 

(3-way linking)

Devices in a group remain synchronized. Every device in a group is both a controller of and a responder to all the other devices. The most common example of a group is a circuit with 2 switches (referred to as a 3-way circuit).

Example group for a ‘virtual’ 3-way circuit with SwitchLinc “A” and SwitchLinc “B”:



Step 1: Turn both A and B on
Step 2: Press and hold A’s Set button down until it beeps
 

• A’s LED will start blinking

Step 3: Press and hold B’s Set button down until it double-beeps
 

• A will double-beep and its LED will stop blinking (A is now a controller of B).

Step 4: With both switches still on press and hold B’s Set button until it beeps
 

• B’s LED will start blinking

Step 5: Press and hold A’s Set button down until it double-beeps
 

• B will double-beep and its LED will stop blinking (B is now a controller of A)

• A and B are now grouped

Step 6: Test by turning load on and off from A and then B
 

• The load(s) and both A and B LEDs will remain in synch

 (multi-way linking)

Example group for a ‘virtual’ 3-way circuit with SwitchLinc “A,” SwitchLinc “B,” and Switchlinc “C”:



Step 1: Turn A, B and C on
Step 2: Press and hold A’s Set button down until it beeps
 

• A’s LED will start blinking

Step 3: Tap A’s set button one (1) time. It will beep one time.
 

• A’s LED is start double-blinking

Step 4: Press and hold B’s Set button down until it double-beeps
 

• A will double-beep and its LED will keep blinking (A is now a controller of B).

Step 5: Press and hold C’s set button down until it double-beeps.
 

• A will double-beep and its LED will keep blinking (A is now a controller of C).

Step 6: Tap the set button on A to exit linking mode.
Step 7: Press and hold B’s Set button down until it beeps
 

• B’s LED will start blinking

Step 8: Tap B’s set button one (1) time. It will beep one time.
 

• B’s LED is start double-blinking

Step 8: Press and hold A’s Set button down until it double-beeps
 

• B will double-beep and its LED will keep blinking (B is now a controller of A).

Step 9: Press and hold C’s set button down until it double-beeps.
 

• B will double-beep and its LED will keep blinking (B is now a controller of C).

Step 10. Tap the set button on B to exit linking mode.
Step 11: Press and hold C’s Set button down until it beeps
 

• C’s LED will start blinking

Step 12: Tap C’s set button one (1) time. It will beep one time.
 

• C’s LED is start double-blinking

Step 13: Press and hold A’s Set button down until it double-beeps
 

• C will double-beep and its LED will keep blinking (C is now a controller of A).

Step 14: Press and hold B’s set button down until it double-beeps.
 

• C will double-beep and its LED will keep blinking (C is now a controller of B).

Step 15: Tap the set button on C to exit linking mode.
 


Verify operation by testing each switch to make sure that they all control and respond to each other.

Change LED Backlight Brightness

Default = 50% bright.
 

Press and hold Set button until it beeps

            LED will start blinking
 

1. Press and hold Set button until it beeps

            LED will continue blinking
 

1. Press and hold Set button until it beeps

            LED will stop blinking
 

1. Use SwitchLinc on and/or off buttons to brighten or dim LEDs to desired level
    
2. Tap Set button

            SwitchLinc will double beep and return to ready mode

Adjust LED Brightness

Keypad LEDs can be set to any one of 32 brightness levels.
If KeypadLinc in 6-Button Configuration
 

1. Simultaneously tap the A and D buttons

                            Keypad will beep
 

1. Use the On and Off buttons to adjust the LED brightness
    
2. When you have reached the desired brightness, simultaneously tap the A and D buttons again

                            Keypad will beep
If Keypad in 8-Button Configuration
 

1. Simultaneously tap the C and F buttons

                            Keypad will beep
 

1. Press and hold the On button to adjust the LED brightness. (The button will toggle between brightening and dimming.)
    
2. When you have reached the desired brightness, simultaneously tap the C and F buttons

                             Keypad will beep

Temperature Calibration

Note: Use a calibrated temperature or humidity source when adjusting Insteon Thermostat
1) Press and hold the Program button (The display will go blank). Tap Time/Sensor to enter Temperature Calibration Mode.
2) Tap Mode to step between temperature calibration and humidity calibration.
3) Tap Up or Down arrows to adjust the displayed temperature to match the calibrated source.

Humidity Calibration

1) Once in Setup Mode for temperature calibration (step 1 above), tap Mode button to step between temperature calibration and humidity calibration.
2) Press the Up or Down arrow to select the current humidity level.
3) Press Program to exit calibration mode.
 

Follow the steps below on how to properly wire and setup your Insteon Water Shutoff Valve.

Parts required:

2450 - Insteon I/O Linc

70275 - 3/4" Electronic Water Shutoff Valve

70412 - 12V DC Power Supply for Water Shutoff Valve

Wiring Instructions:

Step 1: From the Valve, wire the Green wire to the N/C terminal on the I/O Linc

Step 2: From the Valve, wire the Red wire to the N/O terminal on the I/O Linc.

Step 3: From the power supply, wire the positive side to the COM terminal on the I/O Linc

Step 4: From the Valve, wire the black wire to the unused wire on the power supply.

After you have finished wiring the shutoff valve to the I/O Linc, plug the I/O Linc into the wall for power. Tap the set button on the side of the I/O Linc. Each press will cause the shutoff valve to close, or open. You can now link the I/O Linc into your Hub app, or manually link it to an Insteon controller, like a water leak sensor.

Version 1.9.2

22 August 2016

This update adds full support for On/Off Outlet (2663-222).

Bug Fixes and Improvements

• Added full support for both outlets on On/Off Outlet (2663-222) so you can now:
  • Monitor and control both outlets
  • Configure both outlets in a scene
  • Schedule the top outlet (bottom outlet can be scheduled via a scene)
  • Configure email and push notification alerts for the top outlet
• You can now cancel deleting a scene if a device fails to remove
• Fixed an issue with Insteon Hub (2245-222) where a device could not be removed when deleting from All Devices > Settings > Edit This 

Version 1.9.1

18 July 2016

This update addresses an issue where creating a Sunday-only schedule will incorrectly repeat every day of the week. This issue only affects Insteon Hub (2245-222).

Important steps to resolve the scheduling issue:

1. Navigate to Settings by tapping Edit Settings from the Settings button
2. Tap Schedules to view all schedules
3. View the affected schedule(s) and, without making any changes, tap save

Bug Fixes and Improvements

• Addresses an issue where creating a Sunday-only schedule will incorrectly repeat every day of the week
• Various issues that would cause the Insteon app to unexpectedly quit
• Minor change to the Sonos quick control

Version 1.9.0

This version of the Insteon app includes bug fixes and improves connection speed when accessing Insteon HD Wi-Fi Cameras away from home.

Bug Fixes and Improvements

• Enlarged the camera view
• Fixed an issue where removing an Insteon Thermostat would require the use of Force Remove
• Fixed an issue where removing an Insteon LED Bulb would require the use of Force Remove
• Added ability to cancel device removal if the operation is unsuccessful
• Improved connection time Insteon HD Cameras when accessed remotely

Version 1.8.9

This version of the Insteon app includes bug fixes and improves performance when controlling Insteon HD Wi-Fi Cameras.

Bug Fixes and Improvements

• Fixed an issue where the execution of single-day schedules was incorrect by one day
• Fixed an issue where some devices could only be removed by using the Force Remove feature
• Fixed an issue where devices in a scene with a PLM group greater than nine could not be removed from the scene
• Fixed various issues that caused the Insteon app to unexpectedly quit when controlling HD Wi-Fi Cameras

Version 1.8.7

This version of the Insteon app adds limited support for controlling Sonos speakers. You can now adjust volume, change tracks, play and pause and switch favorites for Sonos speakers that have been previously configured on iOS (iPhone, iPad or iPod touch). Sonos support requires Insteon Hub (2245-222) and is not compatible with Insteon Hub (2242). This version also includes fixes that improve the stability of the Insteon app on Samsung Galaxy S6 devices.

New Features

• Control basic Sonos speaker functions from the Insteon app including transport controls and presets that have been previously configured on iOS
• Activate scenes in which a Sonos player has been previously configured on iOS

Bug Fixes and Improvements

• Addressed an issue that causes the Insteon app to unexpectedly quit on Samsung Galaxy S6 devices after viewing HD Camera video
• Fixed issues that might cause the Insteon app to unexpectedly quit in the background on devices running Marshmallow
• Fixed an issue that prevented users from adding any devices other than cameras after setup of Insteon Hub 1 (2242-XXX)
• Fixed an issue that prevented users from completing the setup of Insteon Hub 1 (2242)

Known Issues

• We are still working to resolve issues with the Insteon app on OnePlus One devices wherein the app will unexpectedly quit at launch.

Version 1.8.5

New Features

• Adding Insteon HD Wi-Fi Cameras is now easier than ever thanks to Automatic Remote Access. You no longer need to configure port forwarding to view your HD Camera while away from home. For your existing HD Wi-Fi Cameras, enable Automatic Remote Access in Camera Settings.

Known Issues

• Users with Samsung Galaxy S6 devices might notice the Insteon app unexpectedly quit when loading HD cameras. We are working hard on resolving this issue. If your camera happens to be in your Favorites, try logging in with a different device and remove the camera from Favorites (or other rooms) until a fix has been released. You can also call Insteon Support and they can assist you with this. We apologize for the inconvenience.

Version 1.8.4.190

New Features

• I/O Module control and setup has been overhauled to work much better than before

Bug Fixes

• Fixed a problem that crashed the app when switching between networks
• Other various stability improvements

Known Issues

• Users with Samsung Galaxy S6 devices might notice the Insteon app unexpectedly quit when loading HD cameras. We are working hard on resolving this issue. If your camera happens to be in your Favorites, try logging in with a different device and remove the camera from Favorites (or other rooms) until a fix has been released. You can also call Insteon Support and they can assist you with this. We apologize for the inconvenience.

Version 1.8.3

• Fixes a number of issues that could cause the app to unexpectedly quit.
• Fixed an issue that caused Keypad devices to always show status as On.
• Fixed an issue that caused scene icons to switch to the default device icon.
• Improved performance of scene icon status updates after activating a scene.
• Settings About page now displays the build number in addition to app version number.

Version 1.8.1

This release of Insteon for Hub primarily contains improvements to the push notification experience. It also  contains performance improvements and fixes several issues with HD Wi-Fi Cameras.

New Features

• You can now enable or disable all push notifications with a single switch from settings
• In addition to vibration, the default android push notification sound now plays for push notifications alerts
• Improved performance when switching between HD and SD mode on HD Wi-Fi Cameras

Bug Fixes

• Fixed an issue that prevented a scene from being deleted
• Fixed an issue wherein video would stop if the audio button was pressed when using some HD Wi-Fi Cameras

Version 1.7.5.178

This release of Insteon for Hub contains primarily bug fixes. As part of our support for Push Notifications, this version discontinues support for SMS alerts. We endeavor to keep our promise of no monthly fees; switching to Push Notifications will provide you with a better alert experience and help keep the services we provide free of charge. For instructions on how to forward email alerts to SMS, read this article.

Bug Fixes

• Fixes an issue that prevents adding Wi-Fi Cameras on Android devices running Lollipop (5.0 and 5.1)
• Fixes an issue where the tap zone for accepting the terms of service was too small
• Updated a broken link to customer support

Other Changes

• This version officially removes the ability to configure SMS alerts after the introduction of push notifications in version 1.7.3

Version 1.7.4.177

Bug Fixes

• Fixes an issue where video on some cameras would fail to stream when connected to a local Wi-Fi network
• You can now add a camera or scene to favorites view when no other devices have been added to the house

Version 1.7.3.175

Bug Fixes

• Fixes an issue that caused the app to unexpectedly quit while editing the Hub location using the embedded Google Maps view.

Version 1.7.3

New Features

• Support for push notifications
  • Push notification support has been added. To configure push notifications, navigate to a device's settings and tap Alerts. Tap the switch to enable push notifications.
• Layout improvements to support push notifications
• Improved connection speed when viewing cameras over a cellular or remote Wi-Fi network

Bug Fixes

• Various stability improvements
• Resolved an issue that would cause the app to unexpectedly quit when assigning Hub location
• Fixed an issue that displayed Local Properties for non-applicable devices including Range Extender and Leak Sensor
• Resolved an issue that would prevent saving a schedule that used sunrise or sunset after modifying any existing sunrise or sunset schedules
• Improved support for Venstar Thermostat Adapter
• Resolved an issue where login could potentially fail at “Connecting to Hub” step.

Download XML

Adds support for new revisions of PowerLinc Modem 2413U and Dimmer Switch 2477D

Permalink

With Insteon Hub (2245-222), you can use the Stringify app to integrate your Insteon devices with a variety of devices and services. Use the instructions in this article to connect your Insteon Hub to the Stringify service.

Step 1

Download the Stringify app and create an account.

Step 2

Tap Things

Step 3

Tap New

Step 4

Select Insteon from the list of Things

Step 5

Tap Connect

Step 6

To connect your Insteon Hub to your Amazon Echo, you will need to enter your Insteon account user name and password. When finished, tap Sign In.

Step 7

Once connected, you will be presented with a confirmation and a list of support and unsupported Insteon devices. Supported devices can be used in Stringify flows. When ready, tap Done.

Step 8

You can now integrate your Insteon devices into Stringify flows.

Other Articles that Might be Helpful

Support for the Stringify app and service can be found by visiting Stringify's support website.

Visit Stringify Support →

Learn how to connect your Things on the Stringify canvas to put them to work for you.

Read the Article →
(via Stringify Support)

Learn about the Stringify canvas and how to create flows.

Read the Article →
(via Stringify Support)

Learn about Stringify Flows and how they can be used to extend the functionality of your Insteon devices.

Read the Article →
(via Stringify Support)

Download XML File

Adds support for new revisions of Keypads, Mini Remotes, Outlet Dimmer, Switches and the Hidden Door Sensor.

After linking a keypad to a Fanlinc (#2475F, 2445-xxx), the buttons will still need some setup so that they respond as intended when activated. Follow the steps below to get your Keypad buttons grouped without software.

Start from the keypad with all LEDs off

Step 1:  Tap the A button to turn it ON, then press and hold the set button for 3 seconds.

The A button will begin to flash.

Step 2: Next tap the set button again. (This puts the device into multi-linking mode)

The A button will start rapidly flashing in its multi scene mode.

Step 3: Next press and hold button B for 10 seconds, then button C, and finally Button D. 

As you hold them down you will hear a double beep or chirping sound letting you know they have been properly paired.

Step 4: Tap the A button when finished.

Repeat this process for  buttons B, C, and D.

The next steps should be done with all the buttons in their OFF state.  

Step 5: Tap the A button until it is in the OFF state

Step 6: Press and hold the Set button for 3 seconds

The A button will begin to flash.

Step 7: Tap the button again to put the keypad into multi linking mode.

The A button will start rapidly flashing.

 Step 8: Next press and hold button B for 10 seconds, then button C, and finally Button D.  

If the Buttons are backlit, simply tap them once so they turn off then press and hold for 10 seconds.

As you hold the buttons down you will hear a double beep, or chirping sound, letting you know they have been properly paired.

Step 9: Tap the A button when finished.

Repeat this process for all other buttons, starting at B, then at C, and finally at D so that all buttons will control all other buttons.  This will help to make sure that the Keypad LED reflects the current fan speed.

When finished, tap the buttons to make sure that they are turning On/Off as you press other buttons.

For further instructions, the link below will take you to a video that demonstrates this process.

Button Grouping How To Video