You can control your Nest Learning Thermostat from the Insteon app by following the instructions in this article.

• Setup Instructions for iPhone, iPad and iPod touch
• Step Instructions for Android devices

Nest Setup on iOS

Step 1
Tap the drawer icon to open the drawer

Step 2
Tap Add a Device

Step 3
Tap Thermostat

Step 4
Tap Nest Learning Thermostat

Step 5
Review the Works with Nest terms and conditions and, when ready, tap Connect

Step 6
Enter your Nest account email and password and tap Sign in

Step 7
Test your Nest and when ready, tap Done

Nest setup on Android

Step 1
Tap Settings followed by Edit Settings

Step 2
Tap Devices

Step 3
Tap the Add button in the upper right corner

Step 4
Tap Thermostat

Step 5
Tap Nest Learning Thermostat

Step 7
Review the Works with Nest terms and conditions and, when ready, tap Connect

Step 8
Enter your Nest account email and password and tap Sign in

Step 9
Test your Nest and when ready, tap Done

When configuring an Insteon Wi-Fi Camera, you may encounter an alert informing you that the Insteon app was unable to update or read you camera's Wi-Fi or network settings. There are several reasons why this may occur.

• Your camera may have become unplugged from ethernet or power
• Your iPhone, iPad or iPod touch has been disconnected from your home's Wi-Fi network
• Your home's internet router is not functioning properly.

Basic Troubleshooting

1. Ensure that your Wi-Fi Camera is connected to a working power outlet and that the ethernet cable is firmly seated. It may be helpful to unplug and reinsert the ethernet cable.
2. Confirm that your internet router is connected to power and turned on. Learn how to Identify your router and cable or DSL modem.
3. Ensure that your smartphone or tablet is connected to Wi-Fi. For setup to complete, your smartphone or tablet must be connected to the same Wi-Fi network to which your Wi-Fi camera is physically connected.
4. Try restarting your router.

Use Ethernet

If the Insteon app is unable to update your camera's Wi-Fi settings, you can elect to use ethernet instead of Wi-Fi. You can then use manually configure Wi-Fi settings using the camera's web interface. Once your camera is connected to your network using Wi-Fi, re-add the camera as an already-configured camera.

When configuring an Insteon Wi-Fi Camera, you may occasionally encounter a message informing you that something went wrong while configuring the camera user name. There are several reasons why this may occur.

• The user name was shorter than 1 character or longer than 12 characters
• The user name included characters other than numbers and letters
• The user name included spaces

The Insteon app should properly restrict entry of user names such that they do not contain any unsupported or invalid characters. If you are unable to resolve the user name adhering to the restrictions above, you can tap Use Admin to use the default camera user name "admin" and complete setup. After setup is complete, you can change the user name from Edit Camera.

Changing the Camera User Name from Edit Camera

Step 1

From Edit Camera, scroll down to Network Settings and tap Username.

Step 2

Replace admin with your desired camera user name. Ensure your user name meets the following criteria:

• Between 1 and 12 characters long
• Letters and numbers only
• No spaces
• Case sensitive

Step 3

Tap Done

The Insteon app will update your camera's user name and attempt to reconnect.

Basic Troubleshooting

If, after changing your camera's user name, the Insteon app is unable to connect to your camera, attempt setup of your camera again.

• Navigate to Edit Camera, scroll to the bottom and tap Delete Camera.
• Add a Device and choose Camera
• In the list of cameras, your camera should appear as already configured.
• Enter the new user name chosen in step 2 above. If you receive an error informing you that the user name or password is incorrect, try using the user name "admin" as it's possible the camera user name was not updated.
• If you are still unable to connect to your camera, follow the steps in this article to factory reset your camera and start again.

When configuring an Insteon Wi-Fi Camera, you may occasionally encounter a message informing you that something went wrong while configuring the camera password. There are several reasons why this may occur.

• The password was shorter than 1 character or longer than 12 characters
• The password included characters other than numbers and letters
• The password included spaces

The Insteon app should properly restrict entry of passwords such that they do not contain any unsupported or invalid characters. If you are unable to resolve the password following the restrictions above, you can tap Leave Blank to proceed without a camera password. After setup is complete, you can change the password from Edit Camera.

Changing the Camera Password from Edit Camera

Step 1

From Edit Camera, scroll down to Network Settings and tap Password

Step 2

Replace the blank password with your desired camera password. Ensure your password meets the following criteria:

• Between 1 and 12 characters long
• Letters and numbers only
• No spaces
• Case sensitive

Step 3

Tap Done

The Insteon app will update your camera's password and attempt to reconnect.

Basic Troubleshooting

If, after changing your camera's password, the Insteon app is unable to connect to your camera, attempt setup of your camera again.

• Navigate to Edit Camera, scroll to the bottom and tap Delete Camera
• Add a Device and choose Camera
• In the list of cameras, your camera should appear as already configured
• Enter the user name and new password chosen in step 2 above. If you receive an error informing you that the user name or password is incorrect, try using a blank password as it's possible the camera password was not updated.
• If you are still unable to connect to your camera, follow the steps in this article to factory reset your camera and start again.

When configuring an Insteon Wi-Fi Camera, you may occasionally encounter a message informing you that something went wrong while configuring your camera and to ensure that the ethernet cable is connected. There are several reasons why this may occur.

• Your Wi-Fi connection is offline
• Your Wi-Fi Camera was unplugged from ethernet or power

Basic Troubleshooting

1. Ensure that your Wi-Fi Camera is connected to a working power outlet and that the ethernet cable is firmly seated, even if you intend to use your camera with WI-Fi. It may be helpful to unplug and reinsert the ethernet cable.
2. Try restarting your Insteon Wi-Fi Camera by unplugging its power cord. Wait about 30 seconds and then reconnect your camera to power.
3. Ensure that your smartphone or tablet is connected to the same Wi-Fi Network as your Insteon Wi-Fi Camera.
4. Confirm that your internet router and cable or DSL modem are connected to power and turned on. Learn how to identify your router and cable or DSL modem.
5. Check that your Wi-Fi router is working by attempting to browse a website using another device or computer in your home.
6. Try restarting your router and cable or DSL modem.

Version 1.0.6

Identify your Insteon Hub version →

Update Insteon Hub Firmware with Insteon+ →

This version continues to improve overall Hub Pro stability and addresses issues with adding and controlling Insteon devices.

This update is recommended for all Insteon Hub Pro users.

After installing this update you no longer need to manually restart your Hub Pro. Instead, quit the Insteon+ app when you are asked to restart Hub Pro.

Improvements and Bug Fixes

• Fixed an issue where the setinfo IP address was invalid
• Fixed an issue where the Insteon Server does not name devices when new devices are added
• Fixed an issue where the Insteon Server can return empty (zero length) name field
• Fixed an issue that inadvertently exposed setting of the Hub Pro web interface password
• Fixed an issue where the Insteon Server's http thread failed to properly terminate, preventing updates from successfully installing
• Fixed an issue that required physical power-cycling to restart the Hub Pro after a firmware update
• Removed access to Insteon Server logs through the web interface
• Insteon Server now runs an initialize script during boot
• Fixed an issue where the Insteon Server web interface may fail to load
• Insteon Thermostats now map properly to HomeKit's heating and cooling threshold characteristics
• Fixed an issue where Hub Pro would not be the first device in an Insteon Thermostat's link table, preventing thermostat status streaming
• Fixed an issue where Insteon Thermostats did not display a heat-to and cool-to set point while in auto mode
• Fixed an issue where setting the target temperature on an Insteon Thermostat would fail to set either the heat-to and cool-to temperatures correctly
• Fixed an issue where scenes with more than 8 devices might fail to function
• Fixed an issue where Insteon Thermostat temperature set points might violate target set point constraints
• Changed the command used by HomeKit Server when requesting Insteon Thermostat status to improve efficiency
• Improved how HomeKit Server translates temperature set points into Insteon Thermostat commands
• Fixed an issue where adding an Insteon Thermostat via the Insteon ID caused all connected Insteon devices to become unreachable from the Insteon+ app
• HomeKit Server now saves its current state prior to restarting to speed up restart boot times
• Insteon Server and HomeKit Server now sync more frequently
• Fixed an issue that prevented switching thermostat units from Fahrenheit to Celsius
• Fixed an issue where HomeKit Server would incorrectly send All Off commands to Insteon Thermostats when setting the mode to Off
• Fixed an issue where Insteon IDs could become mismatched after restarting Hub Pro or after adding a new Insteon device
• Improved communication between HomeKit Server and Insteon Server when Insteon Server sends Insteon broadcast or cleanup messages
• Fixed an issue where HomeKit Server would query devices unnecessarily upon receiving standard Insteon acknowledge messages
• HomeKit Server now only queries Insteon Thermostats when Insteon Thermostats initiate device communication
• Fixed an issue where the incorrect Insteon command was used to query a Ceiling Fan Controller's current fan speed
• Fixed an issue where the incorrect Insteon command was used to query a Thermostat's current temperature
• Fixed an issue where Insteon Thermostat status was not properly parsed

Version 1.0.5

This version continues to improve overall Hub Pro stability and addresses several networking-related issues.

This update is recommended for all Insteon Hub Pro users.

Bug Fixes

• Numerous stability fixes that address loss of connection and issues where Hub Pro may unexpectedly stop responding
• Resolved an issue with Hub Pro using an invalid IP address
• Fixed an issue that accidentally automatically turned a device off after adding it to Insteon+
• Reliability and speed improvements when reading the status of devices

Version 1.0.4

his version improves overall Hub Pro stability and reduces the frequency of dropped connections. Additional measures have been added to help Hub Pro automatically recover if it unexpectedly stops responding.

This update is recommended for all Insteon Hub Pro users.

Bug Fixes

• General improvements to Hub Pro stability
• Hub Pro will now automatically restart if it unexpectedly stops responding
• Reduced the likelihood of encountering "Unable to Access Device" after adding devices
• Removed HomeKit-prohibited characters from default Insteon device names

Download XML

Adds support for keypads and switches with firmware 45.

Permalink

Beginning with firmware version 1006, Insteon Hub (2245-222) is equipped with an internal diagnostic test to confirm outward internet connectivity. If your Insteon Hub's status LED glows steady red after connecting to power, use the steps in this article to troubleshoot your Insteon Hub's network connection.

Identify your Insteon Hub version →

Network Diagnostics

To begin diagnostics, tap the set button twice, wait one second and then tap the set button again twice.

Insteon Hub will proceed through six distinct testing phases with status conveyed through beeping.

A single beep indicates that a test has passed.
A double-beep indicates that a test has failed.

• Test 1: Insteon Hub Modem active
• Test 2: Internet Time Server reachable
• Test 3: Hub has a valid IP address
• Test 4: Connected to Insteon Servers
• Test 5: Active remote connection to Insteon Servers
• Test 6: Successful remote connection to Insteon Servers at power-up

Insteon Hub Modem is Active

This tests that your Insteon Hub has a functioning Insteon modem for communicating with Insteon devices. If your Hub has failed this test, try power cycling your hub and retry this test. If the problem persists please contact Insteon Support and reference this article.

Internet Time Server Reachable

This tests that your Insteon Hub was able to contact a network time server and set its internal clock. If your Hub has failed this test, confirm that your internet connection is functioning properly.

Hub Has a Valid IP Address

This tests that your Insteon Hub has received a valid IP address from your network's router or DHCP server. If your Hub has failed this test, confirm that your network's router is functioning properly.

Connected to insteon Servers

This tests that the Insteon Servers are reachable through your internet connection. If your Hub has failed this test, check to see if Insteon is experiencing any service outages. If no outages are reported, confirm that your internet connection is functioning properly.

Active Remote Connection to Insteon Servers

This test confirms that messages can be sent to and from your Insteon Hub and app via Insteon's remote server system. If your Hub has failed this test, check to see if Insteon is experiencing any service outages. If no outages are reported, confirm that your internet connection is functioning properly.

Successful Remote Connection to Insteon Servers at Power-Up

This test confirms that your Insteon Hub has an active connection to Insteon's Servers that has not expired in the time since your Hub was last connected to power and the internet. If your Hub has failed this test, check to see if Insteon is experiencing any service outages. If no outages are reported, confirm that your internet connection is functioning properly.

Internet Connection Basic Troubleshooting

• Ensure that the ethernet cable connecting Insteon Hub to your router is firmly seated. It may be helpful to unplug and reinsert the ethernet cable.
• Confirm that your internet router and cable or DSL modem are connected to power and turned on. Learn how to Identify your router and cable or DSL modem. 
• Check that your internet connection is working by attempting to browse to a website using another device or computer in your home.
• Try restarting your Insteon Hub by unplugging its power cord. Wait about 30 seconds and then reconnect your Hub to power.
• Try restarting your router and cable or DSL modem.

If your Insteon Hub (2245-222) is not functioning properly, you can restore your Insteon Hub to the last known-good firmware version. Only attempt this procedure if you have exhausted all other troubleshooting steps or if instructed to do so by Insteon Support.

Identify your Insteon Hub version →

Backup your Home's Configuration

Before you begin, make note of your home's devices, rooms, scenes and schedules; restoring your Insteon Hub's firmware may result in loss of your home's configuration.

If you have a substantial number of Insteon devices or many of your devices are in difficult-to-reach locations, Insteon Support can assist and provide you with a list of your devices' names and Insteon IDs. Send a request to support@insteon.com and be sure to include your Hub's Insteon ID and MAC Address. Please allow up to 72 hours for Insteon Support to process your Insteon device list request.

Restore Insteon Hub Firmware

• Disconnect Insteon Hub from power
• Press and hold set button on the rear of Insteon Hub while reconnecting power
• The moment Insteon Hub begins to beep, release the set button
• Tap the set button five times. Insteon Hub will beep rapidly and begin the firmware restore process.
• After three minutes, disconnect Insteon Hub from power. Wait 10 seconds and then reconnect power.
• Insteon Hub will automatically re-update its firmware at 2AM. You can manually update  firmware from the Insteon app by tapping Update Hub from Edit House in Settings.

To control Sonos functions or trigger presets from an Insteon device, create a scene for each desired function.

Create a Scene

Step 1

Open the Drawer and tap Create a Scene

Step 2

Give your scene a name that matches its intended function and pick an icon

Step 3

From the Scene Members list of devices, tap the Insteon device or devices that you wish to use to control your Sonos Player.

With Keypads and Mini Remotes, select the corresponding button from the list of device buttons.

Step 4

Tap the Sonos Player that you want to control

Step 5

Tap the function you want to control and then tap Next

Step 6

For each Insteon device, tap the blue Responder button until it reads "Both" and then tap Done.

Repeat the above steps for each additional Sonos Player function you wish to control.

Use this article to understand the currently supported features and current limitations of Sonos Player integration.

Supported Features

• Control play, pause, volume, and tracks for a Sonos Player from an Insteon Keypad, Mini Remote or Wall Switch
• Trigger a Sonos preset from an Insteon Keypad, Mini Remote or Wall Switch

Controlling a Sonos Player from an Insteon device requires creating a scene. Learn more about creating a scene by viewing this article.

Current Limitations

• App support currently planned for iOS first. Android will be coming shortly after. No timeline available for Windows support.
• A maximum of four Sonos Players can be added to the Insteon app.
• Only one Sonos Player can be a member of a scene.
• At this time, you are unable to edit Sonos Player functions from within a scene. If you wish to change a Sonos function after a scene has been created, delete the scene and re-create the scene with your desired changes.
• At this time, Insteon app-learned presets do not work with all possible Sonos sources. The following sources have been tested and are known to function:
  • Amazon Music
  • Apple Music Radio (Beta)
  • Pandora Stations
  • tunein
• To facilitate preset playback from an Insteon device, the Insteon app lets you learn source presets. Configuring these playlists is done from within the Insteon app when editing a Sonos Player settings.
  • You can learn up to ten Insteon app Sonos presets
  • These presets are shared among all configured Sonos Players
• Insteon has tested Sonos support with the following Sonos Players:
  • Sonos Play:1
  • Sonos Play:3
  • Sonos Play:5
  • Sonos:Connect
  • Sonos Connect:Amp (ZP series)
  • Other Sonos Players may work but have not been tested by Insteon
• If your Sonos Players or your router are disconnected from power, it may take up to two minutes before your Sonos Players are rediscovered by the Insteon Hub.

When adding a Sonos Player, you may encounter a message informing you that you have already configured the maximum number of Sonos Players. Insteon Hub supports a maximum of four Sonos speakers.

When adding a Sonos Player, you may encounter an alert informing you to connect to your home's Wi-Fi network.

Basic Troubleshooting

Connect your mobile device to your home's Wi-Fi network. You are unable to add a Sonos Player to the Insteon app when on a cellular 3G, 4G or LTE connection.

Connecting to Wi-FI on iPhone, iPad or iPod touch

1. Tap the Home button on your iPhone, iPad or iPod touch and navigate to Settings.
2. Tap Wi-Fi
3. Ensure Wi-Fi is on and tap your home's Wi-Fi network. If you have more than one Wi-Fi router, it is important to join the same Wi-Fi network as that used by your Sonos Player.
4. Tap the Home button on your iPhone, iPad or iPod touch and return to the Insteon app to complete your Sonos setup.

Connecting to Wi-Fi on an Android device

1. Tap the home button on your Android device and navigate to Settings.
2. Tap Wi-Fi
3. Ensure that Wi-Fi is on and tap your home's Wi-Fi network. If you have more than one Wi-Fi router, it is important to join the same Wi-Fi network as that used by your Sonos Player.
4. Tap the Home button on your Android device and return to the Insteon app to complete your Sonos setup.

When adding a Sonos Player, you may encounter an alert informing you that the app was unable to find any Sonos Players on your network. There are several reasons why this may occur.

• Your Sonos Player is unplugged from power
• Your mobile device may be connected to a different Wi-Fi network than your Sonos Player or your mobile device may be connected to cellular only.
• Your home's internet router or modem is not functioning properly

Basic Troubleshooting

1. Ensure that your Sonos Player is connected to a working power outlet. If your Sonos Player is connected via ethernet, check that the ethernet cable is firmly seated. It may be helpful to unplug and reinsert the ethernet cable.
2. Check to see if you can control your Sonos Player from the Sonos App on your mobile device.
3. Confirm that your internet router and cable or DSL modem are connected to power and turned on. Learn how to Identify your router and cable or DSL modem.
4. Try restarting your router and cable or DSL modem.

When learning a preset with your Sonos Player, you may encounter an alert informing you that no music was heard while listening to your Sonos Player. For the Insteon app to remember your musical selection in a preset, music must be actively playing from your Sonos Player.

Basic Troubleshooting

1. Tap the Home button on your mobile device
2. Navigate to and open the Sonos app
3. Select the desired music from any of the sources available.
4. When music begins playing, tap the Home button and return to the Insteon app.

Getting Started

Connect the ethernet cable to your router and plugin the power adapter. You can disconnect the ethernet cable after setup is complete.

Connect the cables to your camera.

Guides, Manuals and Downloads

Quick Start Guide

Owner's Manual

Downloads

Optional Wall Mount

Mount the optional bracket using screws and wall anchors.

Camera Firmware

Keep your HD Wi-Fi Camera up-to-date; updates add features, fix bugs and close potential security vulnerabilities.

Identify your HD Wi-Fi Camera Firmware Version →

Update HD Wi-Fi Camera Firmware →

Getting Started

Connect the ethernet cable to your router and plugin the power adapter. You can disconnect the ethernet cable after setup is complete.

Connect the cables to your camera.

Mount the bracket using screws and wall anchors.

Position your camera and affix it with the set screw. Secure camera connections in a weather-resistant enclosure.

Guides, Manuals and Downloads

Quick Start Guide

Owner's Manual

Downloads

Camera Firmware

Keep your HD Outdoor Wi-Fi Camera up-to-date; updates add features, fix bugs and close potential security vulnerabilities.

Identify your HD Outdoor Wi-Fi Camera Firmware Version →

Update HD Outdoor Wi-Fi Camera Firmware →

Getting Started

Connect the ethernet cable to your router and plugin the power adapter. You can disconnect the ethernet cable after setup is complete.

Connect the cables to your camera.

Mount the bracket using screws and wall anchors.

Position your camera and affix it with the set screw. Secure camera connections in a weather-resistant enclosure.

Guides, Manuals and Downloads

Quick Start Guide

Owner's Manual

Downloads

Camera Firmware

Keep your Outdoor Wi-Fi Camera up-to-date; updates add features, fix bugs and close potential security vulnerabilities.

Identify your Outdoor Wi-Fi Camera Firmware Version →

Update Outdoor Wi-Fi Camera Firmware →

Getting Started

Connect the ethernet cable to your router and plugin the power adapter. You can disconnect the ethernet cable after setup is complete.

Connect the cables to your camera.

Guides, Manuals and Downloads

Quick Start Guide

Owner's Manual

Downloads

Optional Wall Mount

Mount the optional bracket using screws and wall anchors.

Camera Firmware

Identify your HD Wi-Fi Camera Firmware Version →

Update HD Wi-Fi Camera Firmware →

Getting Started

Connect the ethernet cable to your router and plug in the power cable.

Connect the cables to Insteon Hub.

Download the Insteon for Hub app from your device's app store and create a new account.

Follow the on-screen instructions to scan the Setup Code and configure Insteon Hub.

Turn on your lamp and connect it's power cord to Dimmer Module.

Connect Dimmer Module to a power outlet. Avoid switched outlets and power strips.

Return to the Insteon app, tap Plug-in Device and follow the on-screen instructions.

Repeat steps five through seven for the second Dimmer Module.

Guides, Manuals and Downloads

Quick Start Guide

Owner's Manual